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Returns Information
We're sure you will be happy with your order
but if you’d like to send an item back for any reason please
send us an email to let us know and then re-package the item securely
in as received condition (the original box/bags that any item comes
in must also be returned) and send to us within 14 days of your
receipt. Please include a copy of your invoice or a note with your
name & order reference number so we know who's order it is.
You are responsible for any returned goods
until they reach us. We strongly advise that you use a recorded
service for peace of mind in the event of a Royal Mail loss. As soon
as your return is received by us, we'll issue a refund for the goods
cost (less any P&P charges) or send a replacement or alternative
if you so wish (a P&P fee may apply).
Should you wish to exchange for a more
expensive item, please email us so we can let you know what the
difference in price you'll need to pay will be.
Regretfully postage, packing and any insurance
incurred in the delivery of your order to you are direct costs and
cannot be refunded. (For overseas returns, this includes any import
duty, VAT, or customs freight charges passed onto us will be
chargeable to you).
Should an item be returned that is not in 'as
received' condition or without it's original packaging of the actual
product, a re-stocking or repair fee may apply. This does not affect
your statutory rights.
Our returns address is:
N J Dean & Co, (LDG)
Goodfield House,
192 Bath Road,
Keynsham,
Bristol,
BS31 1TF,
England.
Exclusions :
We cannot accept cancellations or give refunds
for any personalised goods or special orders (i.e. goods made up to
your specific order such as a custom or special order for you that we
don't normally stock and any gift wrapping service).
Cancellation and return of orders legally only
applies to private individuals. Companies & businesses are
excluded from the distance selling rule. (business to business)
Return of Faulty/Damaged Goods :
If upon receipt of your order the goods are
damaged or broken, please email us as soon as you can or within 7
working days to let us know what is wrong.
Depending on the size of item/type of goods, we
will inform you of the best way to return them by either royal mail
post or courier. Once we have informed you of the way to return the
goods, please re-pack & send (with the original internal &
external packaging and your receipt) back to us. Please ensure you
obtain a receipt and proof of posting from Royal Mail or the Courier.
Upon receipt of the returned damaged goods, we
will send a replacement as soon as possible at no extra cost and
refund your return postage cost.
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