LaDonata Luxury Gifts | Terms & Conditions

1.

Website Terms of Use

2.

Terms of Purchase & Ordering

3.

Product Guarantee/Warranty

4.

Returns

5.

Faulty/Damaged Goods

6.

Late or Lost Deliveries

7.

Children & Small Parts Warning

8.

Goods Title

9.

Export Sales & Foreign Currencies

10.

Your privacy & Security

11.

Reservations

12.

Trade Marks

13.

Contacts

When viewing this Website and purchasing or ordering goods from us you accept that it is done so under our terms and conditions set out below. If you do not agree to them you may not use this website and should exit immediately.

This website is for the personal use of our customers only and may not be copied, published or used for any commercial purposes without prior written consent.

We accept no liability without limitation for any losses or damages to property or person arising from using this website, including any loss of profit, damage to equipment or data, interruption of business, or any other damage, direct or accidental. We also accept no responsibility for prolonged use of telephone lines as a result of viewing this website & the use of the links to other websites.

All prices quoted and payments taken are in English Pounds Sterling £. Our trading name is N J Dean & Co, and will show as that on your credit card statement when purchasing goods from us.

Upon ordering online, you will receive an email confirmation to let you know we have received your order and it will be processed soon. Once payment has been authorised, you will receive a second email to let you know your order has been paid for and is being despatched. If you don't have email, or order by telephone, this confirmation will arrive normally with the goods or within 7 working days after the order, whichever is sooner.

Should you not receive these email confirmations, please contact us to check on your order status.

All goods must be paid for in full before they are despatched. For out of stock goods or special order items where a longer delivery time has been specified we will contact you to let you know our earliest delivery time. You will only be charged for these goods once they are ready for despatch, unless previously agreed otherwise.
Many items featured are hand made or finished so it is expected that colours and designs may change slightly from the pictures and details shown.

All orders will be delivered directly to the recipient & will require a scan &/or signature upon deliver. If you are out a card should be put through your door so you can call Royal Mail or the Courier to arrange re-delivery. PLEASE NOTE, if you are out and fail to contact Royal Mail or Courier within 1 week, the parcel will be returned to us and will incur an extra postage charge to resend.

Should you ask us to leave your parcel in an alternative place (eg, in the shed, with a neighbour etc) this will be done so only if the delivery service allows and at your own risk. We accept no responsibility for any loss or damage incurred if this is done.

All new products are guaranteed for 1 year from the purchase date against faulty components and workmanship. If the item becomes faulty because of faulty parts or workmanship during the aforesaid period please inform us within 7 working days of the fault occurring and we will repair or replace the goods with the same or similar (if the item is no longer produced) free of charge. We cannot guarantee goods that become faulty through misuse, neglect or damage.

We're sure you will be happy with your order but if you’d like to send an item back for any reason please send us an email to let us know and then re-package the item securely in as received condition (the original box/bags that any item comes in must also be returned) and send to us within 14 days of your receipt. Please include a copy of your invoice or a note with your name & order reference number so we know who's order it is.

You are responsible for any returned goods until they reach us. We strongly advise that you use a recorded service for peace of mind in the event of a Royal Mail loss. As soon as your return is received by us, we'll issue a refund for the goods cost (less any P&P charges) or send a replacement or alternative if you so wish (a P&P fee may apply).

Should you wish to exchange for a more expensive item, please email us so we can let you know what the difference in price you'll need to pay will be.

Regretfully postage, packing and any insurance incurred in the delivery of your order to you are direct costs and cannot be refunded. (For overseas returns, this includes any import duty, VAT, or customs freight charges passed onto us will be chargeable to you).

Should an item be returned that is not in 'as received' condition or without it's original packaging of the actual product, a re-stocking or repair fee may apply. This does not affect your statutory rights.

N J Dean & Co, (LDG)
Goodfield House,
192 Bath Road,
Keynsham,
Bristol,
BS31 1TF,
England.

Exclusions :
We cannot accept cancellations or give refunds for any personalised goods or special orders (i.e. goods made up to your specific order such as a custom or special order for you that we don't normally stock and any gift wrapping service).

Cancellation and return of orders legally only applies to private individuals. Companies & businesses are excluded from the distance selling rule. (business to business)

If upon receipt of your order the goods are damaged or broken, please email us as soon as you can or within 7 working days to let us know what is wrong.

We will send a replacement as soon as possible and include a return postage label for you to send the faulty item back (normally via the post office). Please ensure you obtain a receipt and proof of posting when returning an item.

Please note, a replacement or alternative item will only be supplied in the event of a fault occurring or damage during transit. Should you decide not to have a replacement and to return the item for a refund then our standard terms for returns will apply as above.

Normal stock items will be delivered quickly usually within 1 to 5 days of order in the UK (3 to 21 days outside the UK depending on country). If your goods haven't arrived after 5 days within the UK or 14 days outside the UK, Please notify us of the NON-DELIVERY immediately (unless you have been informed of a later delivery i.e. a special order item). Due to Royal Mail & Courier terms we cannot list goods as being lost in transit until after 15 working days have past from date of posting. If the goods have still not arrived by then, we will either send out a replacement at no extra cost, or issue a full refund. If your order is urgent, then please email or call us as soon as possible to arrange a quick replacement.

All orders will be delivered directly to the recipient & will require a scan &/or signature upon delivery. Should you ask us to leave your parcel in an alternative place (eg, in the shed, with a neighbour etc) this will be done so only if the delivery service allows and at your own risk. We accept no responsibility for any loss or damage incurred if this is done.

Most of our products contain small & removeable parts. They are not intended as toys and not suitable for small children / babies due to choking hazards. Small children must be supervised by an adult if using any of our products. If you are unsure of suitability, please ask one of our staff for guidance.

All goods remain our property until paid for in full and cleared by our bank. This includes all kinds of payment.

All transactions have to be taken in our own currency (GB Pounds Sterling) so any prices shown in US Dollars $ and Euro € are for guidance only for USA and European residents using an estimated exchange rate. As the exchange rate alters daily, we can only work out an approximate cost. For up to date pricing in foreign currencies, please check with your bank or card issuer on their current exchange rate.

The prices shown do not include any import tax, duty or handling charges that may be liable upon delivery to a foreign country - please check with your local tax or customs office for likely import charges on the type of goods we sell.

We only collect information for your specific transactions / orders. We do not pass on any information to any other parties. When ordering via the internet your transaction is sent using SSL secure server technology for high security purposes. No card details are viewed at anytime. We are fully compliant with the current PCI Data Security Standards and utilise 'Verified By Visa' & 'Mastercard Securecode' for transactions.

We reserve the right to alter/delete prices and specifications without prior notice or obligation

The names & website titles where applicable are used as our company trade marks :
LaDonata, N. J. Dean & Co.

Any other Trade Mark or Registered name is rightfully owned by those other companies mentioned within this site and all rights of those trade mark names are reserved to their respective owners.

This website (www.ladonata.co.uk & www.ladonatagifts.co.uk) is provided by N J Dean & Co.

Email is the quickest way to contact us, as we are usually busy making jewellery boxes & dealing with current orders to which we give priority. To ask a question or enquire on your order please email :

If you cannot see our email address above, and are using the new version of Internet Explorer, click the shield in the information bar above to 'allow blocked content'. Our email address is contained within a safe "script" to stop spam mail !

We do have an answermachine service where you may leave a message should you so wish on 0845 094 3959.

To write to us, please contact our office at :
LaDonata UK
c/o N J Dean & Co.,
192 Bath Road,
Keynsham,
BS31 1TF,
England.

Please note this is an office address only. We currently only offer our jewellery boxes & gifts via mail order through this website & do not have facilities for customers to visit for viewing.