LaDonata Luxury Gifts | Terms & Conditions

1.

Website Terms of Use

2.

Terms of Purchase & Ordering

3.

Product Guarantee/Warranty

4.

Returns of Faulty/Damaged Goods

5.

Cancellation of Orders & Returns

6.

Late or Lost Deliveries

7.

Children & Small Parts Warning

8.

Goods Title

9.

Export Sales & Foreign Currencies

10.

Your privacy & Security

11.

Reservations

12.

Trade Marks

13.

Contacts

When viewing this Website and purchasing or ordering goods from us you accept that it is done so under our terms and conditions set out below. If you do not agree to them you may not use this website and should exit immediately.

This website is for the personal use of our customers only and may not be copied, published or used for any commercial purposes without prior written consent.

We accept no liability without limitation for any losses or damages to property or person arising from using this website, including any loss of profit, damage to equipment or data, interruption of business, or any other damage, direct or accidental. We also accept no responsibility for prolonged use of telephone lines as a result of viewing this website & the use of the links to other websites.

All prices quoted and payments taken are in English Pounds Sterling £. Our trading name is N J Dean & Co, and will show as that on your credit card statement when purchasing goods from us.

Upon ordering online, you will receive an email confirmation to let you know we have received your order and it will be processed soon. Once payment has been authorised, you will receive a second email to let you know your order has been paid for and is being despatched. If you don't have email, or order by telephone, this confirmation will arrive normally with the goods or within 7 working days after the order, whichever is sooner.

Should you not receive these email confirmations, please contact us to check on your order status.

All goods must be paid for in full before they are despatched. For out of stock goods or special order items where a longer delivery time has been specified we will contact you to let you know our earliest delivery time. You will only be charged for these goods once they are ready for despatch, unless previously agreed otherwise.
Many items featured are hand made or finished so it is expected that colours and designs may change slightly from the pictures and details shown.

As all deliveries require a signature, you understand that someone has to be in to take delivery. If you are out a card should be left so you can call Royal Mail or the Courier to arrange re-delivery. PLEASE NOTE, if you are out and fail to contact Royal Mail or Courier within 1 week, the parcel will be returned to us and will incur an extra postage charge to resend.

All new products are guaranteed for 1 year from the purchase date against faulty components and workmanship. If the item becomes faulty because of faulty parts or workmanship during the aforesaid period please inform us within 7 working days of the fault occurring and we will repair or replace the goods with the same or similar (if the item is no longer produced) free of charge. We cannot guarantee goods that become faulty through misuse, neglect or damage.

If upon receipt of your order the goods are damaged or broken, please email or call us as soon as you can or within 7 working days to let us know.

Depending on the size of item/type of goods, we will inform you of the best way to return them by either royal mail post or courier. Once we have informed you of the way to return the goods, please re-pack & send (with the original packaging and your receipt) back to us. Please ensure you obtain a receipt and proof of posting from Royal Mail or the Courier.

Upon receipt of the returned damaged goods, we will send a replacement as soon as possible at no extra cost.

Under the "distance selling act" if private customers wish to return goods due to cancellation of order they must give us written notice (email is ok) of the cancellation and return the goods (at customers own expense) in the unused condition supplied along with all original receipts within 7 working days after the day of receipt. Providing the previous statement is adhered to, we will issue a refund for the goods value once we are in receipt of the returned undamaged goods. We are unable to give refunds on the Post & Packing costs charged at the time of ordering or the return postage costs. Any customised or special order goods, including gift wrapping or personalisation, is not refundable. (For overseas returns, this includes any import duty, VAT, or customs freight charges passed onto us will be chargeable to you, the customer).

Card transactions can only be re-funded with the returned card receipt and only onto the original purchasing card. Cheque payments already cashed will be refunded with a cheque payable in the name of the original order.

Exclusions :
We cannot accept cancellations or give refunds for any personalised goods or special orders (i.e. goods made up to your specific order such as a custom or special order for you that we don't normally stock and any gift wrapping service).

Cancellation and return of orders legally only applies to private individuals. Companies & businesses are excluded from the distance selling rule. (business to business)

Normal stock items will be delivered quickly usually within 1 to 4 days of order in the UK (3 to 21 days outside the UK depending on country). If your goods haven't arrived after 5 days within the UK or 14 days outside the UK, Please notify us of the NON-DELIVERY immediately (unless you have been informed of a later delivery i.e. a special order item). Due to Royal Mail & Courier terms we cannot list goods as being lost in transit until after 15 working days have past from date of posting. If the goods have still not arrived by then, we will either send out a replacement at no extra cost, or issue a full refund. If your order is urgent, then please email or call us as soon as possible to arrange a quick replacement.

Most of our products contain small & removeable parts. They are not intended as toys and not suitable for small children / babies due to choking hazards. Small children must be supervised by an adult if using any of our products. If you are unsure of suitability, please ask one of our staff for guidance.

All goods remain our property until paid for in full and cleared by our bank. This includes all kinds of payment.

All transactions have to be taken in our own currency (GB Pounds Sterling) so any prices shown in US Dollars $ and Euro € are for guidance only for USA and European residents using an estimated exchange rate. As the exchange rate alters daily, we can only work out an approximate cost. For up to date pricing in foreign currencies, please check with your bank or card issuer on their current exchange rate.

The prices shown do not include any import tax, duty or handling charges that may be liable upon delivery to a foreign country - please check with your local tax or customs office for likely import charges on the type of goods we sell.

We only collect information for your specific transactions / orders. We do not pass on any information to any other parties. When ordering via the internet your transaction is sent using SSL secure server technology for high security purposes. No card details are viewed at anytime. We are fully compliant with the current PCI Data Security Standards and utilise 'Verified By Visa' & 'Mastercard Securecode' for transactions.

We reserve the right to alter/delete prices and specifications without prior notice or obligation

The names & website titles where applicable are used as our company trade marks :
LaDonata, N. J. Dean & Co.

Any other Trade Mark or Registered name is rightfully owned by those other companies mentioned within this site and all rights of those trade mark names are reserved to their respective owners.

This website (www.ladonata.co.uk & www.ladonatagifts.co.uk) is provided by N J Dean & Co.

Email is the quickest way to contact us, as we are usually busy making jewellery boxes & dealing with current orders to which we give priority. To ask a question or enquire on your order please email :

If you cannot see our email address above, and are using the new version of Internet Explorer, click the shield in the information bar above to 'allow blocked content'. Our email address is contained within a safe "script" to stop spam mail !

We do have an answermachine service where you may leave a message should you so wish on 0845 094 3959.

To write to us, please contact our office at :
LaDonata UK
c/o N J Dean & Co.,
57 Ladman Road,
Bristol, BS14 8QD,
England.

Please note this is an office address only. We currently only offer our jewellery boxes & gifts via mail order through this website & do not have facilities for customers to visit for viewing.